Luxury Concierge Lead - Elite Resident Experience

Kairoi Residential; Englewood (CO); In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Kairoi Residential seeks a Concierge Specialist to be a cornerstone of its luxury multifamily resident experience in Englewood, CO. You will deliver highly personalized service, anticipate needs, and manage complex resident requests and programs.

You will lead resident relations, collaborate with the Resident Experience team, maintain knowledge of amenities, and cultivate partnerships with luxury vendors to provide exclusive access and benefits.

Competenze

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in customer service, hospitality, or related role, preferably in luxury residential or hotel environment.
• Proven track record of delivering exceptional and personalized luxury service.
• Demonstrated ability to build rapport with residents and foster a welcoming community atmosphere.
• Proficiency in property management software (Yardi or RealPage).
• Exceptional communication, interpersonal, and organizational skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Exceptional customer service skills.
• Strong leadership and mentorship abilities.

Mansioni

• Serve as a primary point of contact for residents, responding to inquiries, requests, and concerns in a timely and professional manner.
• Anticipate resident needs and proactively offer assistance to enhance their living experience.
• Develop and maintain strong relationships with residents, fostering a sense of community and belonging.
• Maintain a comprehensive knowledge of property amenities, services, and local resources to provide accurate and helpful information to residents.
• Assist residents with various tasks, such as booking reservations, coordinating move-ins/move-outs, scheduling maintenance requests, and resolving service issues.
• Act as an escalation point for complex resident issues, ensuring prompt and satisfactory resolution.
• Oversee the planning and execution of resident events and activities that foster a sense of community and encourage social interaction.
• Collaborate with the Resident Experience team to ensure seamless communication and coordination of services.
• Proactively seek feedback from residents to identify areas for improvement and enhance service delivery.
• Maintain accurate records and documentation in accordance with company policies and procedures.
• Stay abreast of technological advancements and utilize digital tools to enhance resident communication and service delivery.
• Design and implement bespoke resident services and highly specialized programs catering to the unique needs and preferences of ultra-high-net-worth individuals.
• Cultivate partnerships with local luxury vendors, service providers, and cultural institutions to offer unparalleled access and benefits to residents.
• Lead the development and maintenance of a comprehensive database of resident preferences and special requests to ensure a truly personalized service experience.
• Provide expert-level guidance and support on complex resident issues, acting as an escalation point for Concierge Coordinators.
• Contribute to strategic initiatives aimed at enhancing resident retention and satisfaction through innovative service delivery.

Conoscenze

Luxury service

Customer relations

Communication

Relationship building

Event planning

Team leadership

Organizational skills

Multitasking

Flexibility

Formazione

Bachelor's degree in Hospitality Management

Strumenti

Yardi

RealPage

Descrizione del lavoro

Kairoi Residential seeks a Concierge Specialist to be a cornerstone of its luxury multifamily resident experience in Englewood, CO. You will deliver highly personalized service, anticipate needs, and manage complex resident requests and programs.

You will lead resident relations, collaborate with the Resident Experience team, maintain knowledge of amenities, and cultivate partnerships with luxury vendors to provide exclusive access and benefits.