Hospitality-Driven Luxury Leasing Specialist

Kairoi Residential; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Kairoi Residential is seeking a Leasing Professional to manage the sales process from inquiry to lease signing with a hospitality-first approach. You will engage prospects, conduct tours, and guide applicants through the leasing process for luxury communities.

Strong emphasis on resident retention and community engagement is required. Experience in luxury lease-ups is strongly preferred, with knowledge of property management software and a focus on exceptional customer service.

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Other duties as assigned.

Job description

Kairoi Residential is seeking a Leasing Professional to manage the sales process from inquiry to lease signing with a hospitality-first approach. You will engage prospects, conduct tours, and guide applicants through the leasing process for luxury communities.

Strong emphasis on resident retention and community engagement is required. Experience in luxury lease-ups is strongly preferred, with knowledge of property management software and a focus on exceptional customer service.