Luxury Concierge - Flexible Shifts, Downtown Austin

WRMC, Inc.; Austin (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs with privacy and professionalism.

Success means delivering elevated service, coordinating with vendors, handling requests with discretion, and maintaining accurate logs in BuildingLink.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service roles preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality knowledge

Communication skills

Multitasking

Professionalism

Discretion

Education

High school diploma or equivalent

Tools

Property management system

Job description

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs with privacy and professionalism.

Success means delivering elevated service, coordinating with vendors, handling requests with discretion, and maintaining accurate logs in BuildingLink.