Luxury Concierge – Downtown Austin (Flexible Shifts)

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Worth Ross Management Company, Inc. seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, manage building access, assist with requests, and uphold discretion with privacy and impeccable service.

This on-site role requires flexibility for varied shifts (morning, afternoon, evenings, weekends) and a keen eye for detail and guest experience, supported by strong communication and technology use.

Qualifications

• High school diploma or equivalent.
• Prior experience in hospitality, concierge, or customer service preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Hospitality knowledge

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

Worth Ross Management Company, Inc. seeks a polished Concierge for a luxury multifamily community in Downtown Austin. You will greet residents, manage building access, assist with requests, and uphold discretion with privacy and impeccable service.

This on-site role requires flexibility for varied shifts (morning, afternoon, evenings, weekends) and a keen eye for detail and guest experience, supported by strong communication and technology use.