Evening Concierge - Luxury Residential Experience

Wrmc,-Inc.; Austin (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury residential community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and provide discreet, high-touch service while maintaining privacy.

In this role, you will handle inquiries, coordinate vendor access, log activities, and support resident relations, with a focus on exceptional guest experiences and professional conduct in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Attention to detail

Tech proficiency

Discretion

Flexibility

Education

High school diploma or equivalent

Tools

Concierge / property management systems

Job description

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury residential community in Downtown Austin. You will greet residents, guests, and vendors, manage access, and provide discreet, high-touch service while maintaining privacy.

In this role, you will handle inquiries, coordinate vendor access, log activities, and support resident relations, with a focus on exceptional guest experiences and professional conduct in a fast-paced setting.