Luxury Client Experience Specialist

Moncler; East Rutherford (NJ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive benefits

Paid holidays

Job summary

Moncler is seeking a Client Advisor in East Rutherford, NJ to deliver exceptional luxury service and embody the brand across all client interactions.

The role emphasizes welcoming clients, building long-term relationships, and meeting sales goals while leveraging bilingual or multilingual communication when needed. You will use POS systems and clienteling tools, contributing to store performance and brand standards.

Qualifications

• Minimum of two years of luxury or premium retail or client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Proven ability to achieve sales goals while delivering exceptional client experiences.

Responsibilities

• Welcome clients and deliver a luxury experience aligned with the Moncler Client Promise.
• Build long-term relationships through proactive clienteling and outreach.
• Achieve sales goals and monitor key performance indicators.
• Maintain product knowledge and brand heritage to support store objectives.
• Operate POS, process orders, and support omnichannel services.

Skills

Luxury retail

Clienteling

Multilingual communication

Interpersonal skills

Sales-oriented

POS systems

CRM tools

Tools

POS systems

Clienteling apps

MS Office

Job description

Moncler is seeking a Client Advisor in East Rutherford, NJ to deliver exceptional luxury service and embody the brand across all client interactions.

The role emphasizes welcoming clients, building long-term relationships, and meeting sales goals while leveraging bilingual or multilingual communication when needed. You will use POS systems and clienteling tools, contributing to store performance and brand standards.