Luxury Retail Client Experience Specialist

UNAVAILABLE; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays

Paid vacation

Employee discounts

Retirement plan

Job summary

Moncler in New York is seeking a Sales Support Advisor to elevate the end-to-end client experience across Front of House and Back of House. You will collaborate with Sales, Operations, Visual Merchandising, and Management to ensure seamless execution while upholding brand standards.

Responsibilities include greeting clients, mastering product knowledge, and facilitating data capture. The role emphasizes a polished, professional presence and teamwork in a fast-paced luxury environment.

Qualifications

• Minimum of 1 year of retail experience, preferably within a luxury or highly client-centric environment.
• Hospitality or service-oriented experience is strongly preferred.

Responsibilities

• Elevate client experience across Front of House and Back of House.
• Support service excellence, operational precision, and brand standards.
• Build client connections and contribute to long-term loyalty.
• Capture accurate client data at every transaction.
• Collaborate with Store Management and teams to deliver best-in-class service.
• Coordinate product retrieval from BOH to FOH to enable efficient selling.
• Act as a point of contact for product care services and follow-up.
• Develop expertise in brand storytelling, product knowledge, and operations.

Skills

Interpersonal skills

Communication

Detail-oriented

Organizational skills

Problem solving

Tech savvy

Fluency in English

Additional languages (Spanish/Mandarin

Tools

Microsoft Office

Retail systems

Job description

Moncler in New York is seeking a Sales Support Advisor to elevate the end-to-end client experience across Front of House and Back of House. You will collaborate with Sales, Operations, Visual Merchandising, and Management to ensure seamless execution while upholding brand standards.

Responsibilities include greeting clients, mastering product knowledge, and facilitating data capture. The role emphasizes a polished, professional presence and teamwork in a fast-paced luxury environment.