Luxury Client Experience Events Lead

Watches of Switzerland Group PLC; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/dental

Life & disability

Staff purchase discounts

Career growth

Training & development

Job summary

Watches of Switzerland Group PLC is seeking a Client Experience Events Manager to design, plan, and execute high-touch client experiences that elevate brand affinity and deepen relationships. This role drives a strategic calendar of luxury events and exclusive experiences, reflecting heritage, craftsmanship, and excellence.

Working cross-functionally with Retail, Client Development, Marketing, and external partners, you will ensure flawless execution with elevated hospitality and personalized

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field
• 5-8+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management
• Experience planning high-touch luxury events for premium clientele
• Demonstrated success managing multiple large-scale projects simultaneously
• Strong understanding of luxury client expectations and relationship management
• Ability to work onsite at the corporate headquarters in Sunrise, Florida
• Experience with event management software (Splash or equivalent) and CRM/clienteling platforms
• Experience preparing executive presentations, production documents, and post-event reporting
• Demonstrated expertise in project management methodologies and cross-functional leadership
• Experience supporting executive leadership and high-profile clientele
• Exceptional organizational and project management skills

Responsibilities

• Design, plan, and execute exceptional client experiences that strengthen brand affinity
• Develop a strategic calendar of luxury events, exclusive experiences, and client engagement initiatives
• Collaborate cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners
• Ensure flawless event execution with elevated hospitality and personalized service
• Lead planning, anticipate client needs, and foster partnerships across the organization
• Prepare executive materials and post-event reporting

Skills

Event planning

Luxury retail

Cross-functional collaboration

Project management

CRM/clienteling

Executive communication

PowerPoint

Microsoft Office

Education

Bachelor's degree in Hospitality/Marketing/Communications/Event Management/Business

Tools

Splash

CRM platforms

MS Office Suite

Job description

Watches of Switzerland Group PLC is seeking a Client Experience Events Manager to design, plan, and execute high-touch client experiences that elevate brand affinity and deepen relationships. This role drives a strategic calendar of luxury events and exclusive experiences, reflecting heritage, craftsmanship, and excellence.

Working cross-functionally with Retail, Client Development, Marketing, and external partners, you will ensure flawless execution with elevated hospitality and personalized