Luxury Client Experience Host

Watches of Switzerland Group PLC; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Watches of Switzerland Group PLC in Plano is seeking a Rolex Client Experience Host to deliver a World Class Client Experience within the showroom. You will engage clients with exceptional communication, keep client experience stations well stocked and maintained, and assist Sales Consultants in providing an unforgettable service.

The role emphasizes hospitality, professionalism, and a positive attitude, with responsibilities across showroom hospitality, CRM-driven personalization, and

Qualifications

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.

Responsibilities

• Be a constant role model for company culture and ensure every client has an exceptional experience.
• Support transactional processes according to Rolex Way.
• Deliver all aspects of hospitality as per WOS expectations and objectives.
• Lead by example and promote a positive showroom atmosphere.
• Enhance in-showroom hospitality through research and creativity.
• Ensure clients are welcomed in a timely manner and personal experiences are driven by CRM.
• Probe clients to discover likes and dislikes to tailor experiences.
• Support all aspects of the client journey and keep client needs first.
• Maintain showroom housekeeping standards and stay compliant with policy.
• Keep knowledge of products and services up to date.

Skills

Communication

Relationship building

Customer experience

Sales basics

Teamwork

IT literacy

Adaptability

Confidentiality

Professionalism

Organizational skills

Multitasking

Job description

Watches of Switzerland Group PLC in Plano is seeking a Rolex Client Experience Host to deliver a World Class Client Experience within the showroom. You will engage clients with exceptional communication, keep client experience stations well stocked and maintained, and assist Sales Consultants in providing an unforgettable service.

The role emphasizes hospitality, professionalism, and a positive attitude, with responsibilities across showroom hospitality, CRM-driven personalization, and