Luxury Showroom Lead: Elevate Client Experience & Sales

Watches of Switzerland Group PLC; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Watches of Switzerland Group PLC in New York seeks a Showroom Director to lead a high-performing team and deliver exceptional client experiences while executing the showroom business plan. You will manage budgets, drive sales, and maintain strict cost controls, all while upholding the brand’s premium standards.

The role requires strategic leadership, CRM and retail qualifications, and a strong background in luxury jewelry/watch retail, with a proven track record of achieving targets and coaching

Qualifications

• Strategic ability to develop and execute showroom business plans within budget.
• Strong cost control and operating cost management.
• Numerate with ability to analyse sales performance.
• Experience leading a high-performing showroom team.
• Jewelry or watch product knowledge and external jeweler/retail qualifications.

Responsibilities

• Deliver exceptional client service to internal and external clients.
• Share best practices across the group and drive teamwork.
• Achieve showroom profit targets within budget.
• Manage discounts and costs to stay within budget.
• Lead floor and department targets (KPI) with SMART planning.
• Mentor and develop colleagues; provide feedback.
• Deliver showroom training and VM changes.
• Maintain visual merchandising to brand standards.
• Manage till and transactional procedures.
• Represent showroom at internal and external meetings.
• Organize daily and weekly routine tasks in line with policies and procedures.
• Complete training requirements.

Skills

Leadership

Budgeting

Sales analysis

Customer service

CRM

Team mentoring

Visual merchandising

Training delivery

Jewelry knowledge

Education

External Jeweler or Retail qualifications

Tools

CRM software

Job description

Watches of Switzerland Group PLC in New York seeks a Showroom Director to lead a high-performing team and deliver exceptional client experiences while executing the showroom business plan. You will manage budgets, drive sales, and maintain strict cost controls, all while upholding the brand’s premium standards.

The role requires strategic leadership, CRM and retail qualifications, and a strong background in luxury jewelry/watch retail, with a proven track record of achieving targets and coaching