Client Experience Events Manager (1315)

Watches of Switzerland Group PLC

Town of Florida (NY)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical/dental

Life & disability

Staff purchase discounts

Career growth

Training & development

Job summary

Watches of Switzerland Group PLC is seeking a Client Experience Events Manager to design, plan, and execute high-touch client experiences that elevate brand affinity and deepen relationships. This role drives a strategic calendar of luxury events and exclusive experiences, reflecting heritage, craftsmanship, and excellence.

Working cross-functionally with Retail, Client Development, Marketing, and external partners, you will ensure flawless execution with elevated hospitality and personalized

Qualifications

Bachelor's degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field
5-8+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management
Experience planning high-touch luxury events for premium clientele
Demonstrated success managing multiple large-scale projects simultaneously
Strong understanding of luxury client expectations and relationship management
Ability to work onsite at the corporate headquarters in Sunrise, Florida
Experience with event management software (Splash or equivalent) and CRM/clienteling platforms
Experience preparing executive presentations, production documents, and post-event reporting
Demonstrated expertise in project management methodologies and cross-functional leadership
Experience supporting executive leadership and high-profile clientele
Exceptional organizational and project management skills

Responsibilities

Design, plan, and execute exceptional client experiences that strengthen brand affinity
Develop a strategic calendar of luxury events, exclusive experiences, and client engagement initiatives
Collaborate cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners
Ensure flawless event execution with elevated hospitality and personalized service
Lead planning, anticipate client needs, and foster partnerships across the organization
Prepare executive materials and post-event reporting

Skills

Event planning

Luxury retail

Cross-functional collaboration

Project management

CRM/clienteling

Executive communication

PowerPoint

Microsoft Office

Education

Bachelor's degree in Hospitality/Marketing/Communications/Event Management/Business

Tools

Splash

CRM platforms

MS Office Suite

Job description

Job Purpose

The Watches of Switzerland Group is a leading luxury watch and jewelry retailer with a portfolio that includes Watches of Switzerland, Mayors, Betteridge, Deustch & Deutsch, Analog:Shift, Hodinkee, and Roberto Coin. The Client Experience Events Manager is responsible for designing, planning, and executing exceptional client experiences that strengthen brand affinity, deepen client relationships, and drive business growth. This role develops a strategic calendar of luxury events, exclusive experiences, and client engagement initiatives that reflect the brand's heritage, craftsmanship, and commitment to excellence.

Job Purpose

Working cross-functionally with Retail, Client Development, Marketing, Merchandising, and external partners, the Client Experience Events Manager delivers flawless execution of high-touch, detail-oriented events while ensuring that every client interaction embodies elevated hospitality and personalized service. This individual inspires confidence through meticulous planning, anticipates client needs before they arise, and fosters collaborative partnerships across the organization.

Qualifications And Experience

Bachelor's degree in Hospitality Management, Marketing, Communications, Event Management, Business, or a related field
5-8+ years of experience in luxury retail, hospitality, experiential marketing, client engagement, or event management
Experience planning high-touch luxury events for premium clientele.
Demonstrated success managing multiple large-scale projects simultaneously
Strong understanding of luxury client expectations and relationship management.
Ability to work onsite at the corporate headquarters in Sunrise, Florida
Ability to work evenings, weekends, and holidays as business needs requireTravel may be required for regional and international events
Ability to lift event materials and remain on-site during event setup and execution
Experience managing complex, multi-market event programs simultaneously
Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium lifestyle brands
Experience with event management software (Splash or equivalent), CRM/clienteling platforms, Microsoft Office Suite, and presentation software.
Experience preparing executive presentations, production documents, and post-event reporting
Demonstrated expertise in project management methodologies and cross-functional leadership
Experience supporting executive leadership and high-profile clientele.
Exceptional organizational and project management skills

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer