Showroom Client Experience Host

Watches of Switzerland Group PLC; East Rutherford (NJ); On-site; USD 24,796 - 35,817; Full time

Job summary

Watches of Switzerland Group PLC in New Jersey showroom seeks a Client Experience Host to deliver a World Class Client Experience. You will engage clients with excellent communication, assist Sales Consultants, maintain client experience stations, and ensure hospitality standards across the showroom and VIP room.

The role emphasizes personal presentation, a positive attitude, and proactive client engagement, supported by strong interpersonal skills and adaptability to a fast-paced environment.

Qualifications

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred

Responsibilities

• The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’
• Leading by example, promote a positive and enjoyable atmosphere in-showroom.
• Through research and creative thinking, enhance in-showroom hospitality.
• Ensure clients are welcomed in a timely manner.
• Use CRM to facilitate unique client experiences based on induvial client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first.
• Support all aspects of hospitality within the showroom.
• Ensure compliance to company policy and procedures
• Keep up to date with knowledge of the product and services offered in the showroom.
• Maintain all showroom housekeeping standards.
• Complete all training requirements through E learning and other sources
• Be the first point of contact with all clients (both internal and external)
• Attend departmental meetings and represent the Showroom
• Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
• Ensure all new systems and data are secure and confidentiality is maintained at all times.
• Completions of all duties as assigned by management.

Skills

Exceptional communication

Interpersonal skills

Relationship building

Basic selling skills

High performing team

IT literate

Flexible/adaptable

Confidentiality

Professional approach

Organizational skills

Multitasking

Tools

CRM

Job description

Watches of Switzerland Group PLC in New Jersey showroom seeks a Client Experience Host to deliver a World Class Client Experience. You will engage clients with excellent communication, assist Sales Consultants, maintain client experience stations, and ensure hospitality standards across the showroom and VIP room.

The role emphasizes personal presentation, a positive attitude, and proactive client engagement, supported by strong interpersonal skills and adaptability to a fast-paced environment.