Luxury Client Experience Manager

Watches of Switzerland Group PLC; Greenwich (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Watches of Switzerland Group PLC, located in Greenwich, Connecticut, is seeking a Rolex Manager responsible for enhancing the client experience through managing the Rolex brand experience across various platforms. This role includes implementing the hospitality program, coordinating training, and liaising with Rolex to improve client interactions.

The ideal candidate will have at least three years in luxury hospitality or retail, combined with exceptional relational skills and the ability to work creatively in a fast-paced environment. This position requires strong communication and organizational skills.

Qualifications

• 3 years of experience in luxury hospitality, luxury retail, or related field.
• High School Diploma; college preferred.

Responsibilities

• Implements the WOSG hospitality program within the showroom.
• Coordinates Rolex education with Learning and Development Department.
• Works with leadership to reinforce client communication expectations.
• Identifies resources to integrate into the experience.
• Liaise with Rolex for showroom experience initiatives.
• Works with leadership on technologies to elevate the experience.
• Follows up with walk-in clients according to guidelines.
• Carries out events to enhance luxury brand position.
• Tests and measures the client’s experience.
• Provides feedback to Rolex for improvements.
• Studies experience technologies for best practices.
• Develops action plans for managing client interactions.
• Creates and maintains a portfolio of hospitality options.
• Conducts weekly briefs on Rolex initiatives.
• Trains dedicated Rolex team members.
• Participates in showroom daily briefs.
• Prepares weekly client experience summary.
• Executes all duties assigned by management.

Skills

Client experience proficiency

Strong presentation skills

Organizational skills

Creative problem-solving

Attention to detail

Client service skills

Verbal communication skills

Ability to coordinate teams

Multitasking ability

Understanding of luxury experience

Education

High School Diploma

College degree (preferred)

Job description

Watches of Switzerland Group PLC, located in Greenwich, Connecticut, is seeking a Rolex Manager responsible for enhancing the client experience through managing the Rolex brand experience across various platforms. This role includes implementing the hospitality program, coordinating training, and liaising with Rolex to improve client interactions.

The ideal candidate will have at least three years in luxury hospitality or retail, combined with exceptional relational skills and the ability to work creatively in a fast-paced environment. This position requires strong communication and organizational skills.