Luxury Client Experience Manager

The Watches of Switzerland Group; New York (NY); Presencial; USD 85.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Descripción de la vacante

The Watches of Switzerland Group is seeking a Rolex Manager to oversee all aspects of delivering the Rolex experience across WOSG Official Rolex Jeweler locations. The role focuses on elevating client journeys in-showroom, online and follow-up interactions.

You will partner with showroom leadership and Rolex to design resources, programs and events, implement hospitality standards, manage CRM initiatives, and measure client satisfaction through weekly actions.

Formación

• 3 years of experience in luxury hospitality, luxury retail, or related field.
• Excels in client experience and building relationships.
• Outstanding presentation skills; can speak with enthusiasm.
• Strong organizational, client service and time management skills.
• Ability to coordinate and collaborate with retail and corporate team members.
• High energy, self-motivated and outgoing personality.

Responsabilidades

• Implements the WOSG hospitality program within the showroom.
• Coordinates Rolex education with Learning and Development Department.
• Works with leadership to reinforce client communication expectations online and in-store.
• Identifies resources to enhance the showroom experience through promotions, partnerships, greeters, or concierges.
• Liaises with Rolex to roll out showroom initiatives (e-learning, training updates, CRM requests).
• Determines appropriate technologies to elevate the client experience (CRM, presentation devices, WIFI).
• Follows up with walk-in clients within guidelines and manages in-store follow-ups.
• Leads and executes events with Marketing to elevate luxury brand position.
• Develops weekly and monthly action plans with showroom leadership.
• Creates and maintains a portfolio of hospitality options for interactions.
• Conducts weekly briefings to teams on Rolex initiatives.

Conocimientos

Client experience

Relationship building

Presentation skills

Time management

Coordination

Communication

Herramientas

CRM

Descripción del empleo

The Watches of Switzerland Group is seeking a Rolex Manager to oversee all aspects of delivering the Rolex experience across WOSG Official Rolex Jeweler locations. The role focuses on elevating client journeys in-showroom, online and follow-up interactions.

You will partner with showroom leadership and Rolex to design resources, programs and events, implement hospitality standards, manage CRM initiatives, and measure client satisfaction through weekly actions.