Client Experience Host (1149)

Watches of Switzerland Group PLC

Edina (MN)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A luxury jewelry company in Edina, Minnesota is seeking a Client Experience Host to ensure a World Class Client Experience for all clients. This entry-level, full-time role requires exceptional communication and interpersonal skills, a professional approach, and the ability to build excellent relationships with clients. The Host will engage clients, manage their experiences, and support the showroom operations while maintaining high standards of hospitality.

Qualifications

Jewelry/watch product knowledge preferred.
Experience with hospitality strongly preferred.

Responsibilities

Ensure delivery of a World Class Client Experience.
Support all aspects of hospitality within the showroom.
Maintain all showroom housekeeping standards.
Probe clients to discover likes and dislikes.

Skills

Exceptional communication and interpersonal skills

Ability to build excellent working relationships with clients

Understanding of World Class Customer Experience

Basic selling skills techniques

Experience of working within a high performing team

IT literate

Flexible/adaptable to change

Confidentiality at the highest level

A professional approach at all times

Excellent organisational skills

Able to multitask

Job description

Overview

Join to apply for the Client Experience Host (1149) role at Watches of Switzerland Group PLC.

The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

Responsibilities

The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’
Leading by example, promote a positive and enjoyable atmosphere in-showroom.
Through research and creative thinking, enhance in-showroom hospitality.
Ensure clients are welcomed in a timely manner.
Use CRM to facilitate unique client experiences based on individual client interests.
Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first.
Support all aspects of hospitality within the showroom.
Ensure compliance to company policy and procedures
Keep up to date with knowledge of the product and services offered in the showroom.
Maintain all showroom housekeeping standards.
Complete all training requirements through E learning and other sources
Be the first point of contact with all clients (both internal and external)
Attend departmental meetings and represent the Showroom.
Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
Ensure all new systems and data are secure and confidentiality is maintained at all times.
Completions of all duties as assigned by management.