Luxury Client Experience Ambassador

BoF Careers; Boston (PA); On-site; USD 52,000 - 56,000; Full time

Job summary

Prada Group is seeking a luxury retail professional in the United States to embody the brand philosophy and values. You will place the customer at the center, deliver an extraordinary in-store experience, and develop meaningful relationships while growing brand loyalty.

You will capture client data in the CRM, collaborate with teams, promote an omnichannel approach, stay current on fashion trends, and maintain high display standards.

Qualifications

• Passion for selling and stores.
• Interest in luxury/fashion, art and design.
• Experience building long-lasting client relationships.
• Able to work in a team or alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, results-driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing an excellence service in accordance to the 'client journey ceremony'.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Customer service

Luxury fashion

Relationship building

Teamwork

Communication

Motivation

Product knowledge

English required

Job description

Prada Group is seeking a luxury retail professional in the United States to embody the brand philosophy and values. You will place the customer at the center, deliver an extraordinary in-store experience, and develop meaningful relationships while growing brand loyalty.

You will capture client data in the CRM, collaborate with teams, promote an omnichannel approach, stay current on fashion trends, and maintain high display standards.