Luxury Client Experience Specialist

PRADA; Northbrook (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Prada Group is seeking a passionate ambassador to convey brand philosophy and deliver an extraordinary luxury customer experience in Northbrook, IL. You will guide clients, uncover needs, and foster brand loyalty through personalized service.

The role emphasizes up-to-date fashion knowledge, CRM data capture, and collaboration with colleagues to ensure a consistently exceptional in-store environment while promoting the omni-channel experience.

Qualifications

• Experience in luxury retail and delivering high-end client experiences.
• Ability to build long-lasting client relationships and loyalty.
• Strong communication and interpersonal skills for a premium service.
• Team player who can also work independently to achieve targets.
• Fluent English; other languages a plus.

Responsibilities

• Place the customer at the center and deliver an exceptional in-store experience.
• Capture customer data in the CRM to personalize service and future opportunities.
• Promote an Omni Channel mindset and collaborate with colleagues.
• Maintain shop floor standards and product presentation in line with brand guidelines.
• Support sales targets and contribute to KPI achievement.

Skills

Luxury retail

Client relationships

Teamwork

Communication

Ambition & motivation

Product knowledge

English language

Self-driven

Job description

Prada Group is seeking a passionate ambassador to convey brand philosophy and deliver an extraordinary luxury customer experience in Northbrook, IL. You will guide clients, uncover needs, and foster brand loyalty through personalized service.

The role emphasizes up-to-date fashion knowledge, CRM data capture, and collaboration with colleagues to ensure a consistently exceptional in-store environment while promoting the omni-channel experience.