Luxury Client Experience Advisor

LVMH; Aspen (CO); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption & surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana in Aspen is seeking a Client Advisor to deliver exceptional service, drive sales, and build enduring relationships with our discerning clients in a luxury retail setting. You will develop in-depth product knowledge, collaborate with the team to ensure a flawless shopping experience, maintain visual standards, and leverage client insights to grow the business in this gallery‑like boutique.

Requires 3+ years in luxury retail, proficiency with MS Office/SAP, and the ability to lift up to

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills

Luxury retail sales

Product knowledge

Customer service

Teamwork

Problem solving

Tools

SAP

Microsoft Office

Job description

Loro Piana in Aspen is seeking a Client Advisor to deliver exceptional service, drive sales, and build enduring relationships with our discerning clients in a luxury retail setting. You will develop in-depth product knowledge, collaborate with the team to ensure a flawless shopping experience, maintain visual standards, and leverage client insights to grow the business in this gallery‑like boutique.

Requires 3+ years in luxury retail, proficiency with MS Office/SAP, and the ability to lift up to