Elevated Luxury Client Advisor

LVMH Group; New York (NY); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Generous product discount

Exclusive LVMH discounts

Other tailored perks

Job summary

Loro Piana is a renowned luxury Maison seeking a Client Advisor in New York to deliver exceptional service and drive store sales. You will build lasting client relationships, curate elevated experiences, and contribute to achieving key business objectives.

The role requires 3+ years in luxury retail, strong product knowledge, and the ability to work collaboratively within a team while maintaining high standards of presentation and client care.

Qualifications

• 3+ years of luxury retail sales experience.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills

Luxury retail sales

Customer service

Teamwork

Problem-solving

Lift up to 40 lbs

Tools

Microsoft Office

SAP

Job description

Loro Piana is a renowned luxury Maison seeking a Client Advisor in New York to deliver exceptional service and drive store sales. You will build lasting client relationships, curate elevated experiences, and contribute to achieving key business objectives.

The role requires 3+ years in luxury retail, strong product knowledge, and the ability to work collaboratively within a team while maintaining high standards of presentation and client care.