Client Advisor, Scottsdale

Loro Piana; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Loro Piana is seeking a Client Advisor to join our Scottsdale store. You will drive sales growth and deliver exceptional service, building lasting client relationships and curating elevated shopping experiences.

Leverage product knowledge and teamwork to ensure a seamless shopping journey, while maintaining store standards and assisting with inventory, displays, and post-purchase follow-up.

Qualifications

• Proficient in customer service and teamwork within a luxury retail setting.
• Strong attention to detail and service excellence to drive sales.
• Familiarity with sales processes, operations, and inventory management.

Responsibilities

• Exceed personal sales goals and support store growth while upholding brand standards.
• Develop product knowledge to facilitate the sales process.
• Collaborate with team to deliver a seamless shopping experience for clients.
• Cultivate client relationships with after-sales follow-up and tailored service.
• Update client data to personalize future interactions and services.
• Engage clients to promote products and drive sales growth.
• Maintain store displays in line with visual merchandising guidelines.
• Work with leadership to implement plans to boost sales performance.

Skills

Customer service

Teamwork

Attention to detail

Sales experience

Tools

Microsoft Office

SAP

Job description

Position

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Position

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
  
  

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.