Client Advisor, Miami Design District

Loro Piana; Miami (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

Loro Piana is seeking a Client Advisor to join our luxury boutique team. In this role you will drive sales growth and deliver exceptional service to our discerning clients, building lasting relationships and curating elevated shopping experiences.

You will collaborate with team members to ensure a seamless shopping journey, follow up on purchases, and tailor recommendations based on client preferences. A passion for luxury retail and strong interpersonal skills are essential.

Qualifications

• Excellent attention to detail, customer service and teamwork skills.
• General knowledge of sales, operations and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Collaborate with team members to ensure a seamless shopping experience for clients.
• Cultivate and maintain strong client relationships by following up on purchases and after-sales support.
• Collect and update client information to tailor future interactions.
• Actively engage with clients to promote products and drive sales growth.
• Oversee store displays to align with visual merchandising guidelines.
• Collaborate with store leadership to execute plans to boost sales performance.
• Identify opportunities for optimizing sales growth and operational efficiencies.

Skills

Customer service

Teamwork

Attention to detail

Tools

Microsoft Office

SAP

Job description

General Purpose of the Position: We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Profile

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.