Luxury Client Advisor: World-Class Service & Loyalty

Prada; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Prada in Houston is seeking a Luxury Retail Ambassador to elevate the client journey, guiding customers through the brand world and maximizing sales while delivering an extraordinary luxury experience.

You will capture client data in the CRM to personalize service, stay current with fashion trends, and work seamlessly with teammates to maintain pristine displays and a welcoming environment.

Qualifications

• Excellent communication and interpersonal skills.
• Experience building long-lasting client relationships.
• Fluency in English; other languages a plus.
• Ability to work in a team or independently.
• Passion for luxury fashion and brand storytelling.
• Knowledge of CRM systems is beneficial.

Responsibilities

• Place the customer at the center, providing excellent service.
• Capture customer data in CRM to personalize follow-ups.
• Promote Omni Channel mindset.
• Work as a team and foster a positive, inclusive environment.
• Welcome and serve customers with in-store excellence.
• Engage in cross-selling to hit individual targets.
• Stay up-to-date on fashion trends.
• Demonstrate product knowledge and handle complaints.
• Maintain shop floor and visual displays to high standards.
• Help prevent product theft with security awareness.

Skills

Luxury service

Client relationships

English fluency

Team player

Communication

Job description

Prada in Houston is seeking a Luxury Retail Ambassador to elevate the client journey, guiding customers through the brand world and maximizing sales while delivering an extraordinary luxury experience.

You will capture client data in the CRM to personalize service, stay current with fashion trends, and work seamlessly with teammates to maintain pristine displays and a welcoming environment.