Client Advisor, Prada Houston

Prada Group; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A luxury fashion brand in Houston seeks an ambassador to enhance the brand's philosophy and values. The role emphasizes creating exceptional customer experiences, maximizing sales through relationship building, and maintaining the shop's presentation. Candidates must exhibit strong sales passion, effective communication skills, and an interest in luxury and fashion. This position requires an ability to work well in a team while being self-motivated and results-driven, and fluency in English is a requisite.

Qualifications

• Experience in building long-lasting client relationships.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Create a welcoming environment for customers.
• Capture customer data into CRM for personalized service.
• Promote an Omni Channel mindset.
• Engage in cross-selling to maximize sales opportunities.
• Maintain high standards of shop floor and visual display.
• Handle customer complaints effectively.

Skills

Passion for selling

Luxury/fashion interest

Relationship building

Teamwork ability

Excellent communication

Self-motivation

Product knowledge

English proficiency

Job description

Job Title (visible by candidate):

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus