Luxury Client Advisor & Brand Ambassador

Prada; Beverly Hills (FL); On-site; USD 23,419 - 38,572; Full time

Job summary

Prada in Beverly Hills is seeking a dynamic luxury retail ambassador to convey the Brand philosophy and deliver an extraordinary client experience. You will maximize individual and team sales while guiding Clients through the brand world and fostering loyalty.

Responsibilities include creating a welcoming environment, capturing client data, and promoting a seamless omnichannel journey. You will stay updated on fashion trends, liaise on customer concerns, and uphold brand standards.

Qualifications

• Passion for selling and stores demonstrated by customer-centric service.
• Curiosity for luxury/fashion, art and design shape engagement.
• Experience building long-lasting client relationships in retail.
• Ability to work both in a team and independently.
• Excellent communication and strong interpersonal skills.
• Ambition, resilience, self-motivation, and results-driven mindset.
• Knowledge of the brand's product category and trends.
• English fluency required; additional languages a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting every need.
• Capture Customer data in CRM to connect with clients and develop relationships.
• Embrace and promote the Omnichannel mindset.
• Work as a team and foster open, constructive communication to ensure a premium experience.
• Welcome and serve the customer, delivering an exceptional in-store experience.
• Cross-sell with departments to maximize sales and hit KPIs.
• Maintain up-to-date fashion knowledge and competitive awareness.
• Demonstrate brand and product knowledge to clients.
• Handle complaints by liaising with the line manager when needed.
• Keep shop floor and displays in excellent condition per guidelines.
• Contribute to security and prevent product thefts.

Skills

Passion for selling and stores

Luxury/fashion curiosity

Relationship building with clients

Teamwork and independence

Communication and interpersonal skills

Ambition, resilience and self-motiva-

Product category knowledge

English proficiency

Job description

Prada in Beverly Hills is seeking a dynamic luxury retail ambassador to convey the Brand philosophy and deliver an extraordinary client experience. You will maximize individual and team sales while guiding Clients through the brand world and fostering loyalty.

Responsibilities include creating a welcoming environment, capturing client data, and promoting a seamless omnichannel journey. You will stay updated on fashion trends, liaise on customer concerns, and uphold brand standards.