Luxury Client Advisor & Brand Experience Lead

PRADA; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Prada Houston is seeking a passionate luxury Sales Associate to welcome clients, understand their needs and guide them through the world of Prada with exceptional service. You will nurture relationships, capture client data in CRM, and contribute to a memorable in-store experience.

You will stay informed about fashion trends, collaborate with colleagues, and support cross-selling to meet personal and store KPIs. English fluency is required; other languages are a plus.

Qualifications

• Experience in luxury fashion or clienteling is preferred.
• Ability to build long‑lasting relationships with clients.
• Strong communication and interpersonal skills.
• Team oriented with a proactive mindset.
• Fluency in English; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to‑date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Skills

Luxury retail

Client relationship

Excellent communication

Team player

Ambition & resilience

Self-motivation

Product knowledge

English proficiency

Job description

Prada Houston is seeking a passionate luxury Sales Associate to welcome clients, understand their needs and guide them through the world of Prada with exceptional service. You will nurture relationships, capture client data in CRM, and contribute to a memorable in-store experience.

You will stay informed about fashion trends, collaborate with colleagues, and support cross-selling to meet personal and store KPIs. English fluency is required; other languages are a plus.