Luxury Client Advisor: Omnichannel Sales & Experience

TAG Heuer; San Diego (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

Retail holiday pay

401k

Automatic employee contribution

Employee assistance programs

Job summary

TAG Heuer is seeking a Client Advisor to drive boutique sales and deliver exceptional client experiences. You will engage clients with product storytelling, leverage-brand DNA, and collaborate with the team to create memorable events and merchandising opportunities.

The role emphasizes client development, prospecting new clients, and leveraging data to personalize outreach while maintaining high standards of grooming and visual presentation in-store.

Qualifications

• Minimum 2 years luxury retail experience.
• Fluent in English and local language; third language a plus.
• Strong selling skills: discovery, presentation, storytelling, upselling, handling objections, closing.
• Understanding of sales KPIs: traffic, conversion, ASP, mix of sales.

Responsibilities

• Play a central role on the sales floor to increase boutique sales and meet KPIs.
• Support colleagues and team members in the boutique.
• Maintain omnichannel focus to provide the best client experience across touchpoints.
• Propose ideas for sales development: merchandising, events, product mix.

Skills

Luxury retail

Watch knowledge

Multilingual

Sales skills

Sales KPIs

Clienteling KPIs

Digital tools

Brand DNA interest

POS/VM tools

Retail procedures

Tools

CEGID

Salesforce

Job description

TAG Heuer is seeking a Client Advisor to drive boutique sales and deliver exceptional client experiences. You will engage clients with product storytelling, leverage-brand DNA, and collaborate with the team to create memorable events and merchandising opportunities.

The role emphasizes client development, prospecting new clients, and leveraging data to personalize outreach while maintaining high standards of grooming and visual presentation in-store.