Client Advisor

Brobston Group LLC; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Brobston Group LLC in Austin, TX seeks a Client Advisor to drive boutique sales and deliver exceptional in-store client experiences. This performance-driven role blends on-floor selling with client development and operational duties.

You will leverage omnichannel touchpoints and clienteling tools to meet KPIs, maintain visual standards, and build long-term relationships with luxury clients. Fluent English required; watches/trends knowledge a plus; CRM/POS experience preferred.

Qualifications

• Minimum 2 years experience in luxury retail.
• Knowledge of watches and lifestyle trends.
• Proven selling skills including client discovery, storytelling, upselling and closing.
• Familiarity with CRM and POS systems like Salesforce and CEGID.
• Excellent interpersonal and communication skills; client-centric and team-oriented.
• Fluent in English; additional language a plus.

Responsibilities

• Drive boutique sales by achieving KPIs and targets on the sales floor.
• Develop and maintain client relationships through proactive clienteling, outreach and appointments.
• Use CRM and digital tools to collect and leverage client data.
• Support daily store operations including inventory, cash handling, security, opening and closing procedures.
• Execute visual merchandising and maintain store presentation standards.
• Coordinate aftersales processes through product returns and procedures.

Skills

Luxury retail

Watch knowledge

Clienteling

Sales skills

CRM & POS

Interpersonal skills

English fluency

Tools

Salesforce

CEGID

Job description

Summary

A performance-driven sales role focused on achieving sales targets while delivering exceptional in-store client experiences. The Client Advisor combines on-floor selling, client development and operational responsibilities to grow boutique sales and long-term client relationships. The role leverages omnichannel touchpoints and clienteling tools to meet individual KPIs and support the boutique team.

Responsibilities

• Drive boutique sales by achieving individual KPIs and sales targets on the sales floor.
• Develop and maintain client relationships through proactive clienteling, outreach and appointments.
• Use CRM and digital tools (e.g., Salesforce) to collect and leverage client data.
• Support daily store operations including inventory, cash handling, security, opening and closing procedures.
• Execute visual merchandising, window presentations and maintain store presentation standards.
• Coordinate aftersales processes until product return and ensure compliance with retail procedures.

Requirements

• Minimum 2 years experience in luxury retail.
• Knowledge of and passion for watches, lifestyle trends and new technologies.
• Proven selling skills including client discovery, storytelling, upselling and closing.
• Familiarity with digital tools, CRM and POS systems (e.g., CEGID, Salesforce).
• Excellent interpersonal and communication skills; client-centric, energetic and team-oriented.
• Fluent in English; additional language a plus; adaptable and results-driven.