Luxury Client Development Specialist

LVMH Group; San Diego (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Bonus/commission

Paid time off

401k

Employee assistance programs

Job summary

TAG Heuer in San Diego is seeking a Client Development Specialist to elevate boutique sales, build personal client connections, and embody the brand’s DNA. You’ll drive clienteling, coordinate events, and utilize Salesforce/CEGID while delivering exceptional service both in-store and across touchpoints.

You will recruit new clients, maintain a high-energy, results-driven mindset, and contribute to daily operations, merchandising, and post-sale follow-up in a fast-paced luxury environment.

Qualifications

• Knowledge of luxury retail environment (minimum 2 year-experience).
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports.
• Fluent in English + local language, a third language is a plus.
• Selling skills: client discovery, product presentation, storytelling, upselling, handling objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales.
• Knowledge of Client and Clienteling KPIs.
• Knowledge of digital tools
• Knowledge of Brand DNA, history & collections
• Knowledge of Front and Back tools
• Knowledge of (Brand) Retail Procedures

Responsibilities

• Plays a central role on the sales floor, increasing boutique sales and achieving objectives by working on his/her own KPIs.
• Supports colleagues and other team members in the boutique.
• Always has omnichannel sales in mind to ensure the best client experience across touchpoints.
• Proposes new ideas to develop sales (merchandising, events, product mix).
• Embodies brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
• Achieves clienteling objectives leveraging all tools provided.
• Ensures qualitative client data collection and leverages data to address clients personally.
• Communicates the brand story and DNA to build trust and long-lasting relationships.
• Contributes to daily processes under boutique management (inventory, cash, security, opening/closing).
• Leverages tools (CEGID, Salesforce) and performs VM.
• Coordinates aftersales operations until the return of the watch.
• Applies grooming, attitudes, and Visual Merchandising guidelines.
• Contributes to a positive, inclusive and supportive work environment.
• Contributes to store maintenance and compliance with internal controls.

Skills

Client discovery

Product presentation

Storytelling

Upselling

Handling objections

Sales closing

Fluent in English

Local language fluency

Education

Luxury retail experience

Tools

CEGID

Salesforce

Job description

TAG Heuer in San Diego is seeking a Client Development Specialist to elevate boutique sales, build personal client connections, and embody the brand’s DNA. You’ll drive clienteling, coordinate events, and utilize Salesforce/CEGID while delivering exceptional service both in-store and across touchpoints.

You will recruit new clients, maintain a high-energy, results-driven mindset, and contribute to daily operations, merchandising, and post-sale follow-up in a fast-paced luxury environment.