Luxury Client Advisor — Omnichannel Experience

Prada Group; Atlanta (GA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Prada Group in Atlanta is seeking a dedicated ambassador to convey the Brand philosophy and values to clients, guiding them into the world of the brands and maximizing individual and team sales while delivering an extraordinary luxury customer experience.

You will build relationships, capture client data in our CRM, stay up-to-date with fashion trends, and contribute to a welcoming, inclusive store environment that reflects our diverse global team.

Formación

• Passion for selling luxury and stores
• Excellent communication and interpersonal skills
• Ability to build long-lasting client relationships
• Team player and able to work independently
• Ambition, resilience, motivation, results driven

Responsabilidades

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs with excellence.
• Capture Customer data into the Company CRM to connect with clients and develop opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a high‑quality, consistent store experience.
• Welcome and serve customers, ensuring an outstanding in‑store experience at all times.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Handle customer complaints by liaising with the line manager when needed.
• Maintain shop floor and displays to high standards and adhere to stock procedures.
• Support store security and prevent product theft.

Conocimientos

Customer relationship

Communication

Teamwork

English proficiency

Luxury fashion knowledge

Problem solving

Herramientas

CRM

Descripción del empleo

Prada Group in Atlanta is seeking a dedicated ambassador to convey the Brand philosophy and values to clients, guiding them into the world of the brands and maximizing individual and team sales while delivering an extraordinary luxury customer experience.

You will build relationships, capture client data in our CRM, stay up-to-date with fashion trends, and contribute to a welcoming, inclusive store environment that reflects our diverse global team.