Luxury Client Advisor — Elevate VIP Experiences & CRM

US04 Richemont North America, Inc.; New York (NY); In loco; USD 36.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental and vision benefits

401(k) with employer match

Paid time off

Descrizione del lavoro

Panerai USA, LLC is seeking a dedicated Client Advisor for its New York boutique. You will welcome clients, lead the selling ceremony, and build lasting relationships while maintaining brand standards and boutique appearance.

The role requires luxury service excellence, strong English communication, and a proactive approach to meet sales targets and participate in brand training sessions. Benefits reflect Richemont standards and a client-focused culture.

Competenze

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Fluent in English; additional languages are a plus.
• Strong selling skills and customer service mindset.
• Curious and self-motivated, with excellent attention to detail.
• Excellent communicator with ability to develop a network.

Mansioni

• Consistently achieve/exceed monthly and yearly turnover and KPI targets.
• Support in achieving/exceeding Boutique overall target.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales leads and follow up to generate opportunities.
• Develop CRM database through accurate prospect/customer data capture and relationship building.
• Maintain impeccable boutique appearance and adhere to brand guidelines.
• Provide excellent client experience and seamless SAV support.

Conoscenze

Luxury service mindset

Sales skills

Team player

Interpersonal skills

Attention to detail

Excellent communicator

CRM familiarity

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Panerai USA, LLC is seeking a dedicated Client Advisor for its New York boutique. You will welcome clients, lead the selling ceremony, and build lasting relationships while maintaining brand standards and boutique appearance.

The role requires luxury service excellence, strong English communication, and a proactive approach to meet sales targets and participate in brand training sessions. Benefits reflect Richemont standards and a client-focused culture.