Client Advisor - Tysons

Brobston Group; McLean (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Brobston Group is seeking a Client Advisor for our luxury Panerai boutique. The role focuses on delivering an exceptional client experience, building lasting relationships, and sharing in-depth Panerai product knowledge.

You will drive sales, support boutique operations, and participate in events while maintaining premium service standards and brand presentation. Fluency in English is required, with language skills a plus.

Qualifications

• At least 2 years of luxury retail sales experience.
• Strong selling skills and a luxury service mindset.
• Excellent communication and interpersonal skills, with empathy and a team-oriented approach.
• Results-oriented, self-motivated, detail-oriented, and able to manage multiple tasks.
• Fluent in English; additional language skills are a plus.
• Excellent computer skills.

Responsibilities

• Achieve individual sales targets and contribute to overall boutique performance.
• Welcome clients, understand their needs, guide them through the selling process, and follow up on sales opportunities.
• Develop and maintain client relationships, accurately capture customer information, and participate in CRM initiatives and events.
• Maintain strong product and brand knowledge and provide professional service before and after the sale.
• Support daily boutique operations, including opening and closing, inventory, repairs, security procedures, and boutique presentation.

Skills

Luxury retail sales

Client relationships

Communication

Team-oriented

Tools

Computer skills

Job description

Summary

The Client Advisor drives boutique sales while delivering an exceptional luxury client experience. The role builds lasting customer relationships, shares expertise on Panerai products and heritage, and supports boutique performance and operations.

Responsibilities

• Achieve individual sales targets and contribute to overall boutique performance.
• Welcome clients, understand their needs, guide them through the selling process, and follow up on sales opportunities.
• Develop and maintain client relationships, accurately capture customer information, and participate in CRM initiatives and events.
• Maintain strong product and brand knowledge and provide professional service before and after the sale.
• Support daily boutique operations, including opening and closing, inventory, repairs, security procedures, and boutique presentation.

Requirements

• At least 2 years of luxury retail sales experience.
• Strong selling skills and a luxury service mindset.
• Excellent communication and interpersonal skills, with empathy and a team-oriented approach.
• Results-oriented, self-motivated, detail-oriented, and able to manage multiple tasks.
• Fluent in English; additional language skills are a plus.
• Excellent computer skills.