Luxury Client Advisor: Elevate Ultra-Premium Service

Prada; Miami (NM); On-site; USD 45,000 - 75,000; Full time

Job summary

Prada Group in the luxury retail sector seeks a brand ambassador to convey and promote the Brand philosophy to clients, guiding them into the world of the Brands. To maximize individual and team sales, deliver an extraordinary luxury experience placing the Client above all, and develop their Brand loyalty.

Responsibilities include creating a welcoming environment, capturing client data in CRM for personalized opportunities, embracing Omni Channel, collaborating with colleagues, maintaining high

Qualifications

• Customer-focused approach aligned with luxury service standards.
• Strong interest in fashion, art and design within luxury brands.
• Ability to build long-lasting relationships with clients.

Responsibilities

• Place the Customer at the center, providing an excellent luxury service.
• Capture Client data in CRM to personalize future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent high-end experience.
• Welcome and serve customers with an outstanding in-store experience.
• Cross-sell across Departments to maximize sales and hit KPIs.
• Stay up-to-date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Address complaints by coordinating with management as needed.
• Maintain shop floor and visual standards per guidelines.
• Contribute to high security and theft prevention.

Skills

Passion for selling

Luxury retail

Client relationships

Teamwork

Communication

Motivation & drive

Product knowledge

English fluency

Job description

Prada Group in the luxury retail sector seeks a brand ambassador to convey and promote the Brand philosophy to clients, guiding them into the world of the Brands. To maximize individual and team sales, deliver an extraordinary luxury experience placing the Client above all, and develop their Brand loyalty.

Responsibilities include creating a welcoming environment, capturing client data in CRM for personalized opportunities, embracing Omni Channel, collaborating with colleagues, maintaining high