Luxury Client Advisor - Elevate Service & Sales

Loro Piana; Palo Alto (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Product discount

Exclusive LVMH discounts

401K match

Job summary

Loro Piana in Palo Alto seeks a Client Advisor to drive sales growth and deliver elevated service to our luxury clientele. You will build lasting relationships, understand product lines, and curate a premium shopping experience aligning with our brand standards.

The role emphasizes teamwork, knowledge of inventory and operations, and maintaining exceptional client care, with opportunities to contribute to store performance and guest satisfaction.

Qualifications

• 3+ years of sales experience in luxury retail.
• Strong customer service and communication skills.
• Ability to learn product knowledge and walk customers through features.
• Familiarity with store operations and inventory basics.

Responsibilities

• Exceed personal sales goals and drive team growth while upholding Loro Piana standards.
• Develop comprehensive product knowledge to facilitate the sales process.
• Collaborate with team to ensure a seamless shopping experience for clients.
• Cultivate and maintain strong client relationships through follow-ups and after-sales support.
• Collect and update client information to tailor future interactions.
• Actively engage with clients to promote products and drive sales growth.
• Oversee maintenance of store displays per visual merchandising guidelines.
• Collaborate with store leadership to execute plans to boost sales performance.
• Identify opportunities to optimize sales and store operations.

Skills

Sales experience (3+ yrs)

SAP experience

Microsoft Office

Customer service

Teamwork

Tools

SAP

Microsoft Office

Job description

Loro Piana in Palo Alto seeks a Client Advisor to drive sales growth and deliver elevated service to our luxury clientele. You will build lasting relationships, understand product lines, and curate a premium shopping experience aligning with our brand standards.

The role emphasizes teamwork, knowledge of inventory and operations, and maintaining exceptional client care, with opportunities to contribute to store performance and guest satisfaction.