Luxury Client Advisor: Elevate Experience & Sales

LVMH; Santa Barbara (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Loro Piana is seeking a Client Advisor in Santa Barbara to drive sales growth and deliver exceptional service. You will build lasting client relationships, curate elevated shopping experiences, and collaborate with the team to uphold brand standards.

The role emphasizes product knowledge, personalized client service, and contributing to store success through proactive selling and after-sales support.

Qualifications

• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.
• 2+ years of sales or sales support experience, preferably in a luxury retail environment.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Tools

Microsoft Office

SAP

Job description

Loro Piana is seeking a Client Advisor in Santa Barbara to drive sales growth and deliver exceptional service. You will build lasting client relationships, curate elevated shopping experiences, and collaborate with the team to uphold brand standards.

The role emphasizes product knowledge, personalized client service, and contributing to store success through proactive selling and after-sales support.