Luxury Client Advisor — Elevate Service & Sales

Loro Piana; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption and surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana seeks a Client Advisor in Costa Mesa to drive sales growth and deliver exceptional service, building lasting client relationships and curating elevated shopping experiences. Join a luxury environment that values teamwork and product knowledge, with a focus on a seamless client journey.

2+ years in luxury retail preferred; proficiency with Microsoft Office and SAP; ability to lift up to 40 pounds.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Tools

Microsoft Office

SAP

Job description

Loro Piana seeks a Client Advisor in Costa Mesa to drive sales growth and deliver exceptional service, building lasting client relationships and curating elevated shopping experiences. Join a luxury environment that values teamwork and product knowledge, with a focus on a seamless client journey.

2+ years in luxury retail preferred; proficiency with Microsoft Office and SAP; ability to lift up to 40 pounds.