Elite Luxury Client Advisor

LVMH; Costa Mesa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Fertility support

Adoption and surrogacy assistance

Tuition reimbursement

Mental health support

Job summary

Loro Piana, a leader in luxury fashion, is seeking a Client Advisor to drive sales growth and deliver exceptional service to clients in our California store. You will build client relationships, curate elevated shopping experiences, and contribute to achieving store objectives.

The role requires 2+ years in luxury retail sales, proficiency with Microsoft Office and SAP, and strong teamwork. Expect opportunities to engage clients, manage inventories, and uphold visual merchandising standards.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills

Sales experience

Customer service

Teamwork

Attention to detail

Physical lifting

Tools

Microsoft Office

SAP

CRM tools

Job description

Loro Piana, a leader in luxury fashion, is seeking a Client Advisor to drive sales growth and deliver exceptional service to clients in our California store. You will build client relationships, curate elevated shopping experiences, and contribute to achieving store objectives.

The role requires 2+ years in luxury retail sales, proficiency with Microsoft Office and SAP, and strong teamwork. Expect opportunities to engage clients, manage inventories, and uphold visual merchandising standards.