Luxury Client Advisor — Elevate Experience & Sales

Fendi Italia Srl; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

Fendi Italia Srl is seeking a Client Advisor in New York to deliver exceptional service and exceed sales goals. You will build client relationships, manage CRM data, and use the POS system to support daily operations while upholding the brand’s standards.

Candidates with luxury retail experience, strong communication skills, and flexibility for evenings, weekends, and holidays are preferred. Joining the team means contributing to a premium client experience and ongoing training.

Qualifications

• Minimum 2 years’ experience in luxury retail.
• Excellent communication in written and spoken form.
• Ability to use POS system and inventory management functions.
• RTW experience preferred.
• Flexible availability, some nights, weekends and holidays.
• Foreign language skills are a plus.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; follow-through with clients’ concerns; maintain customer correspondence to build clientele.
• Assist with special requests (repairs, special orders, returns, etc.).
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient use of POS system and updating customer database.
• Acquire product knowledge and company history.
• Maintain professional appearance per FENDI dress code, grooming, and uniform standards.
• May have responsibility for opening/closing the store.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Maintain open/ongoing communication with store management, peers, and other levels of company personnel.
• Be a positive role model, representing the brand.
• Participate in training of new Client Advisors.
• Participate in monthly team meetings.
• Adhere to loss prevention standards.
• Follow health and safety guidelines.

Skills

Excellent communication

POS system proficiency

Team collaboration

Digital literacy

Education

High School Diploma

Tools

CRM software

Inventory management

Job description

Fendi Italia Srl is seeking a Client Advisor in New York to deliver exceptional service and exceed sales goals. You will build client relationships, manage CRM data, and use the POS system to support daily operations while upholding the brand’s standards.

Candidates with luxury retail experience, strong communication skills, and flexibility for evenings, weekends, and holidays are preferred. Joining the team means contributing to a premium client experience and ongoing training.