Luxury Client Advisor: Elevate Brand Experience & Sales

Prada; Beverly Hills (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Prada Beverly Hills is seeking a passionate Luxury Retail Associate to welcome clients, understand their needs, and deliver an extraordinary brand experience in-store. You will engage customers with personalized service, build relationships, and showcase Prada’s commitments to craftsmanship and luxury.

You will capture client data in the CRM to tailor future interactions, collaborate with team members, and strive to achieve sales targets while upholding Prada’s standards of excellence,

Qualifications

• Experience in luxury retail delivering exceptional client service.
• Strong communication and interpersonal skills with a client-focused mindset.
• Ability to build lasting relationships and understand client needs.
• Comfort working in a collaborative team and fast-paced environment.
• Knowledge of fashion trends and brand storytelling is a plus.
• Fluency in English; additional languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs.
• Capture Customer data into the CRM to build personalized connections.
• Embrace and promote the Omni Channel mindset across touchpoints.
• Collaborate with colleagues to ensure an exceptional in-store experience.
• Serve customers and contribute to achieving individual sales targets and KPIs.
• Maintain shop floor standards and up-to-date product knowledge.
• Contribute to loss prevention and maintain visual merchandising standards.

Skills

Customer service

Luxury retail

CRM

Omni-channel

Teamwork

Communication

Interpersonal skills

Fashion knowledge

Clienteling

Problem solving

Job description

Prada Beverly Hills is seeking a passionate Luxury Retail Associate to welcome clients, understand their needs, and deliver an extraordinary brand experience in-store. You will engage customers with personalized service, build relationships, and showcase Prada’s commitments to craftsmanship and luxury.

You will capture client data in the CRM to tailor future interactions, collaborate with team members, and strive to achieve sales targets while upholding Prada’s standards of excellence,