Luxury Brand Team Lead & Client Experience Champion

PRADA; Beverly Hills, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PRADA Beverly Hills is seeking a passionate Brand Ambassador and store leader to drive sales performance and deliver an exceptional client journey. You will guide the team, ensure Prada standards, and create a positive and harmonious work environment.

You will foster cross selling, coach the team, cultivate client relationships, and stay up-to-date on market trends to maximize opportunities across product categories.

Qualifications

• Proven ability to drive positive client experiences and build loyalty
• Strong business acumen and analytical skills
• Comprehensive knowledge of the Luxury Fashion Industry and its trends
• Excellent communication and interpersonal skills
• Leadership and coaching skills
• Ability to inspire and influence a team

Responsibilities

• Drive your Team to exceed Financial targets and maximize sales performances
• Support the Store Manager to develop and implement business plans, through the analysis of the product’s performances and proposal of relevant action plans
• Foster cross selling and up selling among product categories
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client relations
• Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives
• Be constantly up-to-date on market trends
• Ensure all our Clients to feel welcomed and to take part in an inspiring and engaging Journey
• Trigger our Clients’ curiosity and to lead them through the values and vision of Prada
• Feel our clients unique and to express their individuality, confidence and independence of spirit
• To be passionate through your dedication to our job, Group Values and DNA
• Cultivate customer relationships to create loyal advocates for the Brand and leverage your team to achieve the highest quality of customer profile capture with every transaction
• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
• Proactively identify opportunities to gain new Clients in order to grow department sales
• Strengthen Client loyalty supporting the department team to carry out clientelling initiatives
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time
• Support your team with consistent coaching, identify their development and training needs, partner with the HR and L&D team to tailor individual development plans
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
• Guarantee team development through coaching and follow-ups on individual action plans
• Actively support the Store Manager in mapping the market for any researches they may have
• Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure
• Support synergy and cooperation between front and back of house
• Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
• Provide feedback and suggestions concerning department needs firstly to the the Store Manager, and if necessary with the Visual Merchandising and the Merchandising departments
• Be the guarantor for an effective and efficient back of house organization for the department, taking responsibility for the protection of the company’s assets as well as ensuring the staff grooming standard is maintained
• Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to the Store
• Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
• Having understood the needs and priorities, train and inspire the sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures

Skills

Strong business acumen

Analytical skills

Luxury fashion industry knowledge

Client experience

Communication

Leadership

Coaching skills

Team motivation

Job description

PRADA Beverly Hills is seeking a passionate Brand Ambassador and store leader to drive sales performance and deliver an exceptional client journey. You will guide the team, ensure Prada standards, and create a positive and harmonious work environment.

You will foster cross selling, coach the team, cultivate client relationships, and stay up-to-date on market trends to maximize opportunities across product categories.