Luxury Client Advisor: Craft Hand-Crafted Customer Stories

FERRAGAMO; Santa Clara (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ferragamo is seeking a Full Time Client Advisor for our Santa Clara location to deliver exceptional customer service and craft a hand-crafted shopping experience. You will engage with clients to understand their desires and connect them with the right products.

The role emphasizes luxury brand knowledge, storytelling, and CRM-driven relationship building. Candidates should be fluent in English and comfortable working a flexible schedule.

Qualifications

• High level of client-service orientation with a luxury mindset.
• Excellent communication and interpersonal skills.
• Ability to build rapport and tell brand stories.
• Experience with CRM to nurture client relationships.
• Comfort with inventory and stock processes.

Responsibilities

• Lead selling on the floor to achieve sales targets.
• Promote teamwork and a positive work environment.
• Maintain stock area and assist inventory control on the floor and backroom.
• Build lasting client relationships through personalized service.

Skills

Client service

Communication

Storytelling

Inventory management

CRM knowledge

Team collaboration

Empathy

Attention to detail

English proficiency

Tools

CRM software

POS system

Inventory software

Job description

Ferragamo is seeking a Full Time Client Advisor for our Santa Clara location to deliver exceptional customer service and craft a hand-crafted shopping experience. You will engage with clients to understand their desires and connect them with the right products.

The role emphasizes luxury brand knowledge, storytelling, and CRM-driven relationship building. Candidates should be fluent in English and comfortable working a flexible schedule.