Luxury Client Advisor: Build Clientele & Earn Commission

Fendi; New York (NY); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Employee discount/perks

Job summary

Fendi is hiring a Client Advisor in New York City, responsible for delivering outstanding customer service and exceeding sales goals. You will build meaningful client relationships, tailoring their in-store experience to elevate their impression of Fendi.

The role requires a minimum of 3 years in luxury retail, excellent communication skills, and a flexible schedule. Fendi offers a generous benefits package including medical insurance, 401k, and paid time off.

Qualifications

• Minimum 3 years’ experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: effective verbal and written communication.
• Ability to use POS system and inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes weighing up to 10lbs.
• Minimum High School Diploma.
• Organizational and strong digital literacy required.
• Must have flexible availability, some nights, weekends, and holidays.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines.
• Build and maintain client books; manage client concerns and inquiries.
• Assist with special requests, including repairs, special orders, returns, etc.
• Adhere to all store policies and procedures.
• Participate in vital stocking/restocking of the store.
• Proficient and accurate use of POS system and other software.
• Acquire product knowledge and keep up to date with company news.
• Maintain a professional appearance and follow Fendi dress code.
• Perform regular store maintenance functions as needed.
• May have responsibility for opening/closing the store as needed.
• Assist in maintaining visual standards.
• Maintain positive relationships with management and peers.
• Be a positive role model representing the brand.
• Participate in training new Client Advisors.
• Prepare for monthly team meetings.
• Adhere to loss prevention standards.
• Follow all health and safety guidelines.

Job description

Fendi is hiring a Client Advisor in New York City, responsible for delivering outstanding customer service and exceeding sales goals. You will build meaningful client relationships, tailoring their in-store experience to elevate their impression of Fendi.

The role requires a minimum of 3 years in luxury retail, excellent communication skills, and a flexible schedule. Fendi offers a generous benefits package including medical insurance, 401k, and paid time off.