Luxury Brand Team Lead and Client Experience Coach

PRADA; San Diego (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Prada stores require a passionate Brand Ambassador to lead the team and deliver exceptional client experiences in a dynamic luxury environment.

You will guide the team to exceed sales targets, develop business plans, and nurture client relationships while upholding Prada standards and values. This role emphasizes leadership, collaboration with HR/L&D, and a strong client-centric mindset.

Qualifications

• Strong business acumen and analytical skills.
• Comprehensive knowledge of the Luxury Fashion Industry and its trends.
• Proven ability to drive positive client experiences and build loyalty.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to inspire and influence a team.
• Leadership and coaching skills.
• Business awareness.
• Flexibility in schedule and working hours.

Responsibilities

• Drive your Team to exceed Financial targets and maximize sales performances and contribution to support the success of the store.
• Support the Store Manager to develop and implement business plans, through the analysis of the product’s performances and proposal of relevant action plans.
• Foster cross selling and up selling among product categories.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring Prada standards are achieved.
• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client relations.
• Foster the Digital Mindset among the team, as well as encourage and support the team to improve the relationship with clients and achieving the business objectives.
• Be constantly up-to-date on market trends.
• Trigger our Clients’ curiosity and to lead them through the values and vision of Prada.
• Feel our clients unique and to express their individuality, confidence and independence of spirit.

Skills

Leadership

Communication

Client experience

Analytical skills

Attention to detail

Team coaching

Business acumen

Industry knowledge

Job description

Prada stores require a passionate Brand Ambassador to lead the team and deliver exceptional client experiences in a dynamic luxury environment.

You will guide the team to exceed sales targets, develop business plans, and nurture client relationships while upholding Prada standards and values. This role emphasizes leadership, collaboration with HR/L&D, and a strong client-centric mindset.