Luxury Client Advisor & Brand Experience

PRADA; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

PRADA in Orlando, FL is seeking a dynamic Luxury Retail Sales Associate to deliver an exceptional, high-touch client experience and drive brand loyalty in-store. You will guide clients through the brand world, understand their needs, and promote the omni-channel journey with a focus on service excellence.

The role requires strong communication, a passion for fashion, and the ability to build lasting client relationships in a fast-paced luxury environment.

Qualifications

• Experience in luxury retail is preferred.
• Ability to build long-lasting client relationships.
• fluency in English; additional languages are a plus.
• Strong knowledge of fashion trends and brands.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs.
• Capture Customer data into the CRM to develop personalized relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team and maintain a positive working environment.
• Welcome and serve customers with an excellent in-store experience.
• Cross-sell with departments to maximize sales and KPIs.
• Keep up-to-date with fashion trends and brand knowledge.
• Handle complaints by coordinating with the manager when needed.
• Maintain high standards of shop floor, displays, and stock procedures.
• Contribute to security and prevent product thefts.

Skills

Customer service

Luxury fashion

Communication

Team player

Ambition

English proficiency

Relationship building

Job description

PRADA in Orlando, FL is seeking a dynamic Luxury Retail Sales Associate to deliver an exceptional, high-touch client experience and drive brand loyalty in-store. You will guide clients through the brand world, understand their needs, and promote the omni-channel journey with a focus on service excellence.

The role requires strong communication, a passion for fashion, and the ability to build lasting client relationships in a fast-paced luxury environment.