PRADA Client Advisor Orlando Millenia

Prada Group; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Prada Group in Orlando is seeking a Sales Associate to welcome clients and deliver an extraordinary luxury experience, guiding them through the brand world and discovering their needs.

You will maximize individual and team sales, maintain an immaculate shop environment, and stay informed on fashion trends, product knowledge, and omni-channel approaches. Fluency in English is required and other languages are a plus.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Ability to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs.
• Capture Customer data into the CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and partner with colleagues to ensure a consistent exceptional experience.
• Welcome and serve the customer providing an in-store experience at all times.
• Cross-sell with all Departments to achieve sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Address customer complaints by liaising with the line manager.
• Maintain shop floor and visual displays to high standards.
• Contribute to security and prevent product thefts.

Skills

Luxury retail

Customer relationships

Communication

English proficiency

Team player

Problem solving

English is must

Tools

CRM software

Job description

Job Purpose

To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.