Orlando Luxury Client Advisor

Prada Group; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Prada Group in Orlando is seeking a Sales Associate to welcome clients and deliver an extraordinary luxury experience, guiding them through the brand world and discovering their needs.

You will maximize individual and team sales, maintain an immaculate shop environment, and stay informed on fashion trends, product knowledge, and omni-channel approaches. Fluency in English is required and other languages are a plus.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long-lasting relationship with clients.
• Ability to work in a team as well as alone.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must; other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their needs.
• Capture Customer data into the CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and partner with colleagues to ensure a consistent exceptional experience.
• Welcome and serve the customer providing an in-store experience at all times.
• Cross-sell with all Departments to achieve sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Address customer complaints by liaising with the line manager.
• Maintain shop floor and visual displays to high standards.
• Contribute to security and prevent product thefts.

Skills

Luxury retail

Customer relationships

Communication

English proficiency

Team player

Problem solving

English is must

Tools

CRM software

Job description

Prada Group in Orlando is seeking a Sales Associate to welcome clients and deliver an extraordinary luxury experience, guiding them through the brand world and discovering their needs.

You will maximize individual and team sales, maintain an immaculate shop environment, and stay informed on fashion trends, product knowledge, and omni-channel approaches. Fluency in English is required and other languages are a plus.