Orlando Luxury Client Advisor – Elevate Customer Experience

FashionUnited; Orlando (FL); On-site; USD 35,000 - 60,000; Full time

Job summary

Prada Group is seeking a luxury retail professional to embody its brand values and deliver an extraordinary customer experience in-store. The role focuses on putting customers first, understanding their needs, and building lasting relationships, while maintaining the store’s visual standards.

Fluency in English and passion for fashion are essential. The position requires teamwork, proactive engagement in sales, and a strong awareness of fashion trends to drive brand loyalty and achieve personal

Qualifications

• Passion for selling and stores.
• Excellent communication and interpersonal skills.
• Curiosity and interest in luxury/fashion, art and design.
• Experience of building a long‑lasting relationship with clients.
• Ability to work in a team as well as alone.
• Ambition, resilience, self motivation, result driven and problem solving.
• Passion and knowledge of the managed product category.
• English is a must other languages are a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the client journey ceremony.
• Capture Customer data into the Company CRM to connect with the client and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues, ensuring a consistent exceptional experience and a positive working environment.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors; demonstrate Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual displays to high standards according to guidelines.
• Contribute to security and prevent product theft.

Skills

Passion for selling

Customer service

English proficiency

Teamwork

Communication

Ambition and resilience

Job description

Prada Group is seeking a luxury retail professional to embody its brand values and deliver an extraordinary customer experience in-store. The role focuses on putting customers first, understanding their needs, and building lasting relationships, while maintaining the store’s visual standards.

Fluency in English and passion for fashion are essential. The position requires teamwork, proactive engagement in sales, and a strong awareness of fashion trends to drive brand loyalty and achieve personal