Luxury Client Advisor & Experience Specialist

PRADA; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Prada Group in Miami is seeking a Luxury Retail Ambassador to convey the Brand philosophy and guide clients into the world of Prada brands, maximizing individual and team sales with an extraordinary in-store experience.

You will build lasting client relationships, capture data in the CRM, embrace an Omni-Channel mindset, maintain beauty and stock standards, and stay up-to-date with fashion trends. English required; other languages a plus.

Qualifications

• Passion for selling luxury products.
• Excellent communication and interpersonal skills.
• Ability to build long-lasting client relationships.
• Team player who can also work independently.
• Fluency in English; additional languages are a plus.
• Interest in fashion, art and design; curiosity about trends.

Responsibilities

• Place the Customer at the center, delivering an exceptional in-store luxury experience.
• Capture Client data in the CRM to nurture relationships and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, high-quality customer journey.
• Cross-sell across departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and brand knowledge.
• Maintain store visuals, stock procedures and security standards.

Job description

Prada Group in Miami is seeking a Luxury Retail Ambassador to convey the Brand philosophy and guide clients into the world of Prada brands, maximizing individual and team sales with an extraordinary in-store experience.

You will build lasting client relationships, capture data in the CRM, embrace an Omni-Channel mindset, maintain beauty and stock standards, and stay up-to-date with fashion trends. English required; other languages a plus.