PRADA Client Advisor Orlando Millenia

PRADA; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

PRADA in Orlando, FL is seeking a dynamic Luxury Retail Sales Associate to deliver an exceptional, high-touch client experience and drive brand loyalty in-store. You will guide clients through the brand world, understand their needs, and promote the omni-channel journey with a focus on service excellence.

The role requires strong communication, a passion for fashion, and the ability to build lasting client relationships in a fast-paced luxury environment.

Qualifications

• Experience in luxury retail is preferred.
• Ability to build long-lasting client relationships.
• fluency in English; additional languages are a plus.
• Strong knowledge of fashion trends and brands.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their needs.
• Capture Customer data into the CRM to develop personalized relationships.
• Embrace and promote the Omni Channel mindset.
• Work as a team and maintain a positive working environment.
• Welcome and serve customers with an excellent in-store experience.
• Cross-sell with departments to maximize sales and KPIs.
• Keep up-to-date with fashion trends and brand knowledge.
• Handle complaints by coordinating with the manager when needed.
• Maintain high standards of shop floor, displays, and stock procedures.
• Contribute to security and prevent product thefts.

Skills

Customer service

Luxury fashion

Communication

Team player

Ambition

English proficiency

Relationship building

Job description

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

English is a must other languages are a plus

#LI-ME1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.