Luxury Client Advisor & Brand Ambassador

Moncler; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Moncler Miami seeks a Client Advisor to embody the Moncler Client Promise and deliver exceptional client experiences. You will welcome clients, uncover needs, guide across the brand, and build lasting relationships while helping the store reach goals.

This role supports the team with merchandising or training needs and requires at least 2 years of retail or client-oriented experience. English proficiency is preferred for diverse clientele.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other client-oriented/service roles are acceptable.

Responsibilities

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
• Achieve and exceed sales goals and key KPIs (ADT, UPT, data capture, repurchase rate).
• Review and analyze personal KPI achievement and adjust sales approach to exceed expectations.
• Learn and master Brand and product knowledge.
• Collaborate with operations and store leadership to ensure adherence to company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in grooming and behavior.

Skills

Team oriented

Interpersonal skills

Client-centric

Fashion-forward

Professional presentation

Dependable & punctual

English proficiency

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Moncler Miami seeks a Client Advisor to embody the Moncler Client Promise and deliver exceptional client experiences. You will welcome clients, uncover needs, guide across the brand, and build lasting relationships while helping the store reach goals.

This role supports the team with merchandising or training needs and requires at least 2 years of retail or client-oriented experience. English proficiency is preferred for diverse clientele.