Luxury Client Advisor & Brand Ambassador

Moncler; Honolulu (HI); On-site; USD 32,000 - 36,000; Full time

Job summary

Moncler is seeking a Client Advisor in Honolulu to deliver exceptional client experiences and embody the Moncler Client Promise. You will welcome clients, discover needs, guide them across the brand, and cultivate relationships while achieving store goals.

As a Major, you’ll also support Visual Merchandising or Training needs and collaborate with the store team to uphold brand standards. Proficiency in English is required; additional languages are a plus.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal); additional languages preferred but not required.

Responsibilities

• Welcome every client and provide the utmost client experience in accordance with Moncler standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
• Achieve and exceed sales goals and key KPIs.
• Collaborate with operations and store leadership to ensure adherence to company policies.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.

Skills

Client service

Interpersonal skills

Team player

English proficiency

Communication (written)

Technology skills

Tools

MS Word

MS Excel

Outlook

Job description

Moncler is seeking a Client Advisor in Honolulu to deliver exceptional client experiences and embody the Moncler Client Promise. You will welcome clients, discover needs, guide them across the brand, and cultivate relationships while achieving store goals.

As a Major, you’ll also support Visual Merchandising or Training needs and collaborate with the store team to uphold brand standards. Proficiency in English is required; additional languages are a plus.